FAQ

General Good to Know

Can an Adult sibling, relative, or babysitter bring my children to Elevated Sportz?

Yes, but a legal parent or guardian needs to sign a waiver for the child. Sign the waiver here!

 

What if we can’t make our time that we purchased or are running late?

Of course! Just know that moving tickets to a different time depends on our current ticket availability for that activity, we may not be able to move you to another time slot so make sure to come in at your scheduled time if possible!

 

What happens if I need to cancel my online reservation?

Tickets are non-refundable and are only good for the reserved dates and times secured during the payment process.

 

What happens if I selected the wrong dates and/or times on my online reservation?

If the activity time you scheduled for has yet to happen we can always look at our availability to move your tickets, give us a call at 425.949.4488 to check availability to reschedule!

Do I need to arrive early?

Please arrive at least 15 minutes prior to your reserved session to ensure that you get the full benefit of your reservation time. Weekends and holidays may require longer waiting and check-in time.

 

What are the age and height requirements?

Must be age walking to age 8 for our play area (play tickets).

Must be 3+ to use trampolines & battle beam (jump tickets).

Must be at least 48” to use ninja course. Must be between ages 3-8 (combo tickets).

 

Do I need to sign the liability waiver before I can jump or play?

YES! Every participant needs to have a liability waiver signed. If you are under the age of 18, your parent or legal guardian must complete the waiver on line for you. Waivers can be completed online, or on location at our Waiver Kiosks at Elevated Sportz. Sign your waiver by clicking here!

 

Do I have to pay for my baby to play in Kidz Adventure? What’s the rate for a baby?

Children that cannot yet walk unassisted are not allowed to play on any level of the play structure for their own safety. If your child is not walking yet, you may have them in Kidz Adventure with you as long as you are holding them. If they are not playing, they are not paying.

 

What should we wear?

Socks or grip socks are required in Kidz Adventure play area; grip socks on trampolines. Grip socks are anti-slip socks that are available for purchase at our front desk for $3.50 per pair. Non-grip toddler and small child socks are available for $1.50.

Participants should wear comfortable clothing free of sharp objects.

Wallets, cell phones, loose piercings, jewelry and sharp hair accessories should be removed before entering. We are not responsible for lost items – please leave valuables at home.

 

Can we bring my own food or drink?

No outside food or beverages are allowed, but check out our cafe!

 

Can I bring a cake or cupcakes to celebrate my child’s birthday at Elevated Sportz?

Only customers who booked a birthday party package, team party, party a la carte can bring in cake or cupcakes, and these items must be enjoyed in the party suite.

 

Do you offer membership?

Not at this time.

 

Can I purchase a Fun Card as a gift for someone over the phone?

Yes. Fun Cards can be purchased over the phone. The cards will be placed in a Pick-Up Box at the front desk.

What can I buy with a Fun Card?

Fun Cards can be used to purchase activity tickets, Café items and Laser Maze (from the front desk,).

Fun Cards are for in house use only and cannot be used to purchase items through our website. 

 

Do I have to come in on the hour to jump or play?

Our activity sessions start every 15 minutes upon availability, so you can drop in at any time. We do not restrict our start times to hourly availability.

 

Why do I need to provide my driver’s license number and other personal information on the waiver?

We require parents to enter their driver's license number and other personal information, so to confirm the identity of the person. The convenience of allowing parents to sign a waiver at home has removed our ability to witness the parent signing on behalf of their minor child. By obtaining information that is reasonably expected to be accessible and/or known only by the parent, we are reinstating that missing step in our verification process. Whether signing at home, or in our lobby kiosk, we require this kind of information.

 

What kind of footwear is allowed?

Grip socks are required on trampolines. Regular or grip socks required in Kidz Adventure play area. Elevated Sportz grip socks can be purchased at the reservation desk for $3.50 per grip socks and $1.50 per toddler/waddler pair of socks.

 

Parties

When should I book my party?

Parties are booked on a first-come, first-served basis, so the earlier you book the larger your choice of times and dates. It's very common to book parties 4-6 weeks in advance if you have a very specific day and time in mind.

 

How do I book a party?

Call us at 425-949-4488. Payment-in-full is due at the time of booking and is non-refundable. Parties may be rescheduled without a reschedule charge if change is made 14 days prior to the date. 

 

How do I pay for my party?

You can pay for your party online through our online reservation system, over the phone, or in person at the reservation desk. We accept cash, debit cards, and credit cards: VISA and MasterCard. Sorry, we do not accept checks.

 

How many guests can I invite?

Party Packages includes 10 party participants (no discount for fewer participants). Additional party participants can be added at $15/person (weekdays) or for $18/person (weekends & holidays). Spectators (non-jumpers) are not included in the guest count. The maximum number of party guests in one of the ground floor party suites is 20. If you have more than 24 participants, please call us to discuss a Party a la Carte option.

 

Will I be sharing the party and play/jump areas?

The Launch Pad, OH-Zone, and iSpy Deck party suites are private party spaces. When you book your party, the suite is yours for two hours. Kidz Adventure play area and all trampoline court areas are shared with other Elevated Sportz customers. If you wish to have Elevated Sportz all to yourself for a special event, please call to speak with our Event Coordinator about a full-facility rental.

 

Can I bring in my own food and beverages?

No outside food or beverages are allowed with the exception of a birthday cake or cupcakes. The iJump Cafe offers a large selection of additional food and drink choices. However, if your reservation does not include a room rental, you are not allowed to bring in your cupcakes or cakes. This includes Group parties. Party packages include pizza and beverages (choice of soda and/or apple juice).

 

What time should the host and guests arrive?

The host and guests should plan to arrive 15 minutes prior to the scheduled party time. Please check in at the Party Station. A staff member will help you check-in; add on additional participants, food, and beverages; collect waivers, and direct you to the party suite to drop off gifts. Birthday parties last two hours.

 

What if someone does not have a waiver?

All participants under age 18 MUST have a waiver signed by their parent or legal guardian in order to jump or play. Please make sure that no one in your party has to sit out because they do not have a signed waiver. Note: If child’s parent is not present, the paper waiver must be signed by the child’s parent or legal guardian and include the parent’s driver’s license number. Sorry, no exceptions.

 

Can I bring in balloons, party decorations or pinata?

For safety reasons, we cannot allow piñatas. You may bring in your own balloons and party decorations, but please no confetti or glitter! If you wish to hang decorations on the walls or windows, please bring in blue, removable painter’s tape as no pins or masking tape are allowed on walls. Our party areas are pre-decorated and party tables include colorful table cloths, tableware, and balloons to make our parties easy for you!

 

What if I have to change my party date?

You may reschedule your party up to 14 days prior to your party date with no additional charges. A change fee of $75 will be charged if you reschedule within 14 days prior to your party date. The rescheduled party must be within 3 months of the original party date. We will credit the full party amount toward the rescheduled party. No refund for canceled parties.

 

Are parties just for birthdays?

We can host a variety of groups and special events including corporate meetings and team building, family reunions, church youth groups, sports team events, or any other event or celebration need. Call us at 425.949.4488 for details.

 

Can I have a party for over 24 participants?

Yes, but not with a standard party! We call this a Party a la Carte and it is held upstairs in the OH-Zone suite. Between 25 and 98 party participants can be accommodated and you customize the activities, food and beverage options.

 

What days and times can I schedule a Party a la Carte?

A party in the OH-Zone suite is 2.5 hours in length. We have a morning slot and a night time slot that can be flexible, call us at 425.949.4488 to check availability.

 

What are the activities I can choose?

Parties may purchase Jump (Trampoline Decks and Ninja Course only), Play (Kids Adventure only) or Combo (both Jump and Play activities) for their main activities. Our Laser Maze may be reserved by parties for 30 minute sessions for an additional fee. General facility features include arcade style games (air hockey, foosball, Hurricane Simulator, prize machines, photo booth), individual Laser Maze games as pay-to-play options.